If it isn't right, ask for your money back.

Within 30 days

We refund any registration within 30 days of payment, for any reason, without asking you to justify it. Dropping the course, registering for the wrong section, paying when your department had already bought a class code, paying twice by mistake — all the same answer.

Thirty days is chosen to cover the add/drop period at every school we work with. If your term started late and you are just outside it, say so; we would rather keep the rule simple than argue about a fortnight.

After 30 days

We will still look at it, but not automatically. By then a term is usually well under way, and a registration that has been used for several quarters of decisions and reports is a course you have taken rather than a purchase you regret. Write to us and tell us what happened.

Two things we will always refund, whenever they come up:

• You were charged more than once for the same class. Tell us and we return the extras.
• MARS was unusable and we could not fix it. If the simulation failed in a way that stopped you doing the coursework, the fault is ours and so is the $29.

What a refund does

Refunding a registration removes your place in that class section. Your decisions and reports go with it, and your instructor sees you leave the roster. If you only want to move to a different section, you do not need a refund — ask your instructor to move you, which costs nothing.

Money goes back to the card that paid, and usually appears within five to ten business days depending on your bank.

If your department paid

Class codes are billed to the institution, not to you, and there is nothing for a student to be refunded. If your department wants to return unused registrations on a class code, the instructor should write to us.

Payment questions

Card payments are handled by Stripe. We never see or store your card number. If a charge on your statement looks wrong, write to us before disputing it with your bank — we can almost always sort it out the same day, and a dispute takes weeks.